Vital Business Signs: Service

1. My company tests and measures everything to ensure customer satisfaction?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. We survey our clients regularly to determine how we can better serve them?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. We analyse our mistakes as both a company and as individuals and learn from them?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. We strive for excellence plus one percent?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. We believe that servicing the client is as important or even more important than making the sale?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. We choose our clients to fit our way of doing business?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. We are certain of the needs of our clients and base our company on those needs?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. Our direction and people can change instantly to meet our customers needs?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. I would gladly give up or postpone a sale to meet my customer service agenda?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. Our company continuously under promises and over delivers?

Strongly Disagree Disagree Neutral Agree Strongly Agree

Vital Business Signs: Sales

1. Sales processes are managed weekly and measures are taken to ensure quotas are met?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. My sales force is successful and undergoes regular training on both product and selling skills?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. My sales force operates as a team versus a group of individuals?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. The sales force is equipped with quality point of sale materials and new tools are being developed?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. A sales rewards programme is in place?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. The production team supports the sales force and does everything they can to assist the sale?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. Our sales volumes are continuously increasing?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. There is little or no animosity or friction between sales and production departments?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. The sales team is responsible for regular sales projections and is held accountable?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. I am completely satisfied with my market share?

Strongly Disagree Disagree Neutral Agree Strongly Agree

Vital Business Signs: Marketing

1. The company has found a niche for its product and no longer competes on price?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. Everyone is aware of the lifetime value of our clients and that value is increasing continuously?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. We track our leads, our client conversion rate and the number of transactions per client, continuously?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. We only advertise when we can test and measure the results?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. We constantly educate our clients on the benefits of our products and services?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. Every member of our team knows and understands our unique selling proposition?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. Every member of our team is a walking, talking advertisement for the company?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. We have an agency do any creative work for our ads and insist on ownership of that creative work?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. We always educate on value and never market on price?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. We survey people who do not buy our products to improve our product or service?

Strongly Disagree Disagree Neutral Agree Strongly Agree

Vital Business Signs: Team

1. Every member of the team is operating at their full potential?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. The company provides and engages in ongoing team training?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. There is synergy among all the members of our team?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. People are listened to and are encouraged to speak up and make recommendations?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. The team always remains positive and does not tolerate negativism among its members?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. The team sees change as positive and is always ready for challenges?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. My team members are accountable and never make excuses for performance?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. Reporting systems are in place and adhered to?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. Deadlines are taken seriously and are managed by the team leaders?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. Every member of the team enjoys their work?

Strongly Disagree Disagree Neutral Agree Strongly Agree

Vital Business Signs: Strategic

1. The company has a formal written business plan that sets out its strategic objectives?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. The company's business plan is being used, tested and measured and updated quarterly?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. Regular planning sessions are conducted with staff and management?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. The company has its finger on the pulse of the market at all times?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. The company is moving in a clear direction and every strategic decision supports that direction?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. The company has the cash flow to achieve its objectives?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. The company has a very good knowledge of its competition and their practices?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. No one area of the company is dependant on a single supplier?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. The company has the right allies to support the organisation?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. The company for the most part is going in the direction you intended it to go from its inception?

Strongly Disagree Disagree Neutral Agree Strongly Agree

Vital Business Signs: Cashflow

1. The company has an annual budget in writing from which to work?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. Budgeting processes are clearly defined and adhered to?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. Financial statements are done monthly, at the very minimum?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. The accounting department is properly staffed and run to my satisfaction?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. Loan payments are current and in line with the agreements?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. Suppliers and Service Providers' invoices are routinely paid on time?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. Inventories are monitored to ensure maximum turnover and minimal financial outlay?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. Terms are negotiated with all suppliers including early payment discounts?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. All budgeting is done from an optimistic perspective?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. Budgeting is always reflected upon prior to conclusion and seldom if ever redone?

Strongly Disagree Disagree Neutral Agree Strongly Agree

Vital Business Signs: Productivity

1. Operations are, for the most part, fully computerised?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. Designated people are responsible for the day to day operating decisions?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. Staff does complete work, nothing is redone or substandard?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. Staff communication is good and duplication of work does not occur?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. The company is driven by both quality and profit, and both are measured regularly?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. Every meeting accomplishes some specific objective or outcome?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. Individual staff tasks are rated by level of urgency and importance?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. Meetings between staff are scheduled in advance / spur of the moment encounters are avoided?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. Staff have the opportunity to openly communicate about obstacles to their production?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. The staff have the environment, equipment and the training they need to double their productivity?

Strongly Disagree Disagree Neutral Agree Strongly Agree

Vital Business Signs: Profitability

1. Profit margins have increased over the last three years?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. Profits will increase this year by no less than 10%?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. Debt service as a percentage of gross profit decreased last year?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. The ratio of the company's total debt to equity has decreased over the last year?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. Break even levels are relatively low?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. Individual responsibilities for achieving financial goals are clearly defined?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. The company is one of the leaders in the market?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. Our pricing policies are not tied to the market leaders?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. Staff and facilities are being utilised to at least 80% of their potential?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. Profitability as a rule is higher than the industry average and is not an issue for the company?

Strongly Disagree Disagree Neutral Agree Strongly Agree

Vital Business Signs: Balance

1. I work less than 50 hours per week?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. I have more time than I need to get things done?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. I have a assistant to handle details ensuring I have space to focus on bigger things?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. I exercise regularly and spend quality time with the people I care about?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. I am putting aside funds regularly with which to become financially independent?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. I have at least 10 daily well-being habits and I do them consistently?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. I am proud of myself as both a business owner and as a human being?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. My days are well planned and I never run on adrenaline?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. I express my feelings long before they cause me undo stress?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. I am happy with the amount of money I make?

Strongly Disagree Disagree Neutral Agree Strongly Agree

Vital Business Signs: Leadership

1. I possess a clear vision of where the company is going and have written it out in detail?

Strongly Disagree Disagree Neutral Agree Strongly Agree

2. The company culture is defined, cooperative and forward thinking?

Strongly Disagree Disagree Neutral Agree Strongly Agree

3. We have a clear mission statement?

Strongly Disagree Disagree Neutral Agree Strongly Agree

4. The company provides social activities for the team?

Strongly Disagree Disagree Neutral Agree Strongly Agree

5. I have a complete contingency staffing plan in place?

Strongly Disagree Disagree Neutral Agree Strongly Agree

6. My staff treats their job as a career, not a short term financial fix?

Strongly Disagree Disagree Neutral Agree Strongly Agree

7. I encourage my staff to set career and personal goals?

Strongly Disagree Disagree Neutral Agree Strongly Agree

8. Decisions are pushed down the hierarchy as far as possible?

Strongly Disagree Disagree Neutral Agree Strongly Agree

9. I continuously let my people know when I am proud of their work?

Strongly Disagree Disagree Neutral Agree Strongly Agree

10. Ideas for improvement that originate from the team are regularly introduced into the business?

Strongly Disagree Disagree Neutral Agree Strongly Agree

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